Return & Exchange Policy

At House of Mavro, we want you to feel confident about your purchase. If your order doesn't meet your expectations, please review our return and exchange policy below.

RETURN & EXCHANGE WINDOW

You may request a return or exchange within 7 days of receiving your order, subject to the conditions below.

ELIGIBILITY CONDITIONS

To qualify for a return or exchange:
• The shoes must be unused, unworn, and in their original condition.
• The original shoe box, packaging, and any included accessories must be intact.
• The product must not show signs of wear, damage, or misuse.
• Proof of purchase or your order number must be provided.

WRONG, DAMAGED, OR DEFECTIVE ITEMS

If you receive the wrong product or your order arrives damaged or defective, please contact us within 48 hours of delivery with your order number and clear photographs of the issue. We will review your request and help arrange an appropriate resolution.

SIZE EXCHANGES

If you need a different shoe size, contact us within the exchange window. Exchanges are subject to stock availability and the product meeting our return conditions.

REFUNDS

Approved refunds will be processed using an appropriate refund method agreed upon with our customer support team. Refund processing times may vary depending on the payment method. For Cash on Delivery orders, refunds may require bank transfer or another mutually agreed method.

RETURN SHIPPING COSTS

If the return or exchange is due to an incorrect, damaged, or defective product, we will coordinate an appropriate solution. For other returns or size exchanges, shipping costs may be the customer's responsibility, as confirmed by our support team.

HOW TO REQUEST A RETURN OR EXCHANGE

Email houseofmavro.official@gmail.com with your order number, reason for the request, and supporting photographs where applicable. We will guide you through the next steps.