Shipping Policy

At House of Mavro, we aim to deliver your footwear safely and conveniently to your doorstep. We currently serve customers within Pakistan.

ORDER PROCESSING

Orders are processed after they are placed and may require confirmation before dispatch, especially for Cash on Delivery orders. Processing times may vary depending on order volume, product availability, and public holidays.

DELIVERY TIME

Our estimated delivery time is 3–7 business days after dispatch, depending on your location and the courier service. Deliveries to remote areas may take longer. These are estimates and are not guaranteed delivery dates.

SHIPPING CHARGES

Shipping charges, if applicable, will be displayed at checkout or communicated before your order is confirmed. Any applicable additional charges will be communicated to you.

CASH ON DELIVERY (COD)

We offer Cash on Delivery for eligible orders within Pakistan. With COD, you pay for your order when it is delivered to your address. Please ensure that your contact number and delivery address are correct and that someone is available to receive the parcel and make payment. Our team or courier partner may contact you to confirm your order before dispatch.

ORDER TRACKING

Where tracking is available, shipment details will be shared through the contact information provided with your order.

DELAYS AND DELIVERY ISSUES

Although we work with courier partners to deliver orders promptly, delays may occur due to weather conditions, public holidays, operational issues, or circumstances beyond our control. If your order is delayed or you experience a delivery issue, please contact our support team for assistance.

INCORRECT ADDRESS OR FAILED DELIVERY

Customers are responsible for providing accurate delivery details. Incorrect addresses, unavailable recipients, or unsuccessful delivery attempts may cause delays or additional delivery charges.